Refund & Cancellation Policy

Effective date: September 22, 2026

This policy explains how billing, cancellation, and refunds work for SiteRevive IQ Basic and Pro subscriptions. (Enterprise billing is handled directly with your account manager under your specific agreement.)

1. Billing cycle

Basic and Pro subscriptions are billed in advance, either monthly or annually, through Stripe. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

2. Canceling your subscription

You can cancel any time from Settings. When you cancel:

• Your access continues, uninterrupted, until the end of your current paid billing period.
• Your subscription will not renew or charge again after that.
• We do not prorate or refund the unused portion of your current billing period. You keep full access through the period you’ve already paid for, and simply aren’t charged again.

If you change your mind before your access period ends, contact us at support@sitereviveiq.com and we can reverse a pending cancellation.

3. Refunds

Because access continues through the period you’ve paid for, we generally do not offer refunds for partial billing periods or for “unused” time after a cancellation. If you believe you were charged in error (for example, a duplicate charge or a charge after you’d already canceled), contact us at support@sitereviveiq.com and we’ll investigate and correct it.

Basic plan first-time refund window. If you’re a first-time Basic subscriber, you can request a full refund within 7 days of your first payment, no questions asked. This covers both monthly and annual Basic signups. To use this window, contact us at support@sitereviveiq.com within 7 days of your first charge. This window applies once per customer, to your first Basic payment only; it does not apply to renewal charges, to Pro or Enterprise subscriptions, or to plan upgrades.

4. Scan credit top-ups

One-time scan credit purchases (currently $25 for 10 credits) are non-refundable once the credits have been added to your account, except where required by law or in the case of a billing error.

5. Plan upgrades

Moving from Basic to Pro takes effect immediately. Your workspace, websites, and history move over automatically under the same login. You’ll be billed for the new plan going forward per Stripe’s standard proration handling for the upgrade.

6. Failed payments

If a renewal payment fails, we’ll notify you by email and attempt to collect payment again per Stripe’s retry schedule. If payment continues to fail, your subscription may be marked past-due and, eventually, access may be restricted until payment is resolved or you cancel.

7. Account deletion

Requesting account deletion (Settings → Delete Account) is different from canceling. It also flags your workspace for permanent removal. Like cancellation, your access and any pending refund treatment continue exactly as described in Sections 2–3 above: no proration, access continues through the paid period. We retain your workspace data for 90 days from the date deletion was requested, in case you want to resubscribe and pick up where you left off. You do not need a separate restore request during that window. After that 90-day window, your workspace is queued for permanent, irreversible deletion. See our Privacy Policy (Section 6) for more detail.

8. Contact

Billing questions: support@sitereviveiq.com